Please read this information carefully
as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to
Couture Hair International, we will always make every effort to match each selection to the exact specifications
of your order. Because a majority of our hair is 100% virgin Remy human hair most selections come from an individual
donor (one head of hair). For this reason it's impossible to guarantee hair color or texture. Our 100% virgin hair comes
in a natural Straight or Wavy pattern and the natural color will range between a natural 1b and 2. refunds and/or exchanges
WILL NOT be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns
that are typical of a natural human hair product.
Terms of payment
are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing
address is different than your shipping address you will be required to fill out a credit card authorization form and send
supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after
your order has been placed.
All orders are shipped in 5 to 7 business
day unles special order and you will be notified of date for shipping.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately
to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate
the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications,
and availability of products are subject to change without notice. Any typographical, photographic, or specification error
in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval
before we complete your order.
At Couture Hair Internationalwe maintain
a high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a vigorous
process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before
Due to the nature of our products, all sales are final.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash
and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However,
if you feel you've received a product that if truly defective and unusual we want to hear from you! If you have received
any product that is defective you must contact us within (5) five business days of receipt of the merchandise. Although no
refunds are permitted we will address the quality issue at once. We will require you to provide photos of the defective hair.
If the product you've received is deemed to be defective by our team we will send you a return label for the merchandise
received. Once we've had a chance to examine it on site we will send a replacement immediately.
If an incorrect
product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we
will send an immediate replacement.
From time to time, India Hair International,
at its sole discretion, may exchange products or portions of a product under the following conditions:
must be made within 5 business days of receipt of product(s). Any exchange request after 5 business days will not
We will not accept any merchandise which has been used or altered (brushed, combed, picked,
cut, or washed) in any way. According to the Federal law you cannot return human hair products that have been used.
This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair
returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health
Product must be exchanged for something of equal or greater value. No refunds will
You will be required to pay return shipping charges and shipping on your new order.
You will be charged a 20% restocking fee for the product you are exchanging
to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier
that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product
has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will
exchange the product for something of equal or greater value.
your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline,
hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We
will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf
of UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust
UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If
you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect
Incomplete or incorrect address information is the major cause of shipment delays. Check
the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver
your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the
most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent
you will be assessed the $10 fee UPS charges us to make the correction.
If a shipment is returned to us due to
a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED
If you have tracked your package and there is a discrepancy
in delivery information or it has been lost in transit please call us immediately at 1-877-311-5154. We will contact UPS right
away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8 business
days. If it is determined that your shipment has been lost a replacement will be sent pending UPS's investigation of the
Couture Hair International reserves the right
at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability:
Couture Hair International does not accept liability beyond
the remedies set forth herein, including any liability for products not being available for, or the provision of services
and support. Couture Hair Internationalwill not be liable for consequential, special, indirect or punitive damages even if
advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This
limitataion of liability applies both to products and services. Customer agrees that for any liability related to the purchase
of products, Couture Hair International is not liable or responsible for any amount of damages above the aggregate dollar
amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related
to the purchase of services not bundled with products under this agreeme nt, Couture Hair International is not liable or responsible
for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Note: If you need further clarification about our Terms and Conditions or have general
questions please call 1-877-331-5154 or email us at email@example.com